Safeguarding : Support for Parents

Fitzalan High school is committed to safeguarding and promoting the welfare of its pupils and we are fully dedicated to delivering best practise in safeguarding.  We recognise that all adults, including permanent and temporary staff, volunteers and governors, have a full and active part to play in protecting our pupils from harm, and that the child or young person’s welfare is our paramount concern.

Fitzalan High School continues to be committed to providing a caring, positive, safe and inclusive environment that promotes the holistic development of the individual child or young person and regularly review our rigorous Safeguarding Policy and Procedures accordingly. We confirm our belief in the right of all children to be protected from all forms of abuse, neglect, exploitation and violence, as set out in the UN Convention on the Rights of the Child and the Social Services and Wellbeing Act 2014. We work in partnership with parents and carers as well as external agencies when there are concerns about a child or young person’s welfare.  Parents and carers can access and download our Safeguarding Policy and other helpful information from the drop down menu below.

Fitzalan High School will endeavour to fully support any Individuals who wish to report a concern.  Those who choose to come forward can do so knowing that we are here to listen to whatever experience they choose to share, we will always take them seriously and will follow up to help ensure the safety and wellbeing of our school community. We commit to treating the information you disclose to us with discretion. In certain circumstances, we have a legal duty to refer information onto the Local Authority and external partners. We will ensure that our concerns about a pupil are discussed with parents / carers first unless we have reason to believe that such a move would be contrary to the child or young person’s welfare.

We have a number of staff who are trained as Designated Safeguarding Lead and Deputy Designated Safeguarding Leads. If you have any concerns relating to Child Protection or Safeguarding issues then you can share this information with the Safeguarding Officer or a member of the Safeguarding Team. Information will always be dealt with sensitively and appropriately.

Safeguarding Officer: Ms L. Coll, 029 2023 2850

Safe Guarding Lead: Ms S. Greenaway, 029 2023 2850

If you are worried about a child outside of school time you can call the local Multi Agency Support Hub for advice (anonymously if needs be) on 02920 536490

  • In an emergency, Call 999 or attend your closest Emergency Department

Contacts in relation to support services for Children and Young People and their families 

  • Cardiff Family Advice and Support, Tel: 03000 133 133,
  • Live Fear free, Tel: 0808 80 10 800,
  • If you are having thoughts of suicide or are concerned for a young person who might be you can contact HOPELINEUK, Tel: 0800 068 4141, Text: 07860 039 967
  • SAMARTIANS: Free phone number 116123 or email for a reply within 24 hours. Free, confidential service, offering a ear to those needing to talk. Samaritans does not offer advice, but offers the space to talk.

Resources specific to children and young people

  • SHOUT: 85258 Confidential free text service, provided care 24/7 offering support around a variety of topics from anxiety, loneliness, depression and anxiety, self-harm and suicide.
  • ChildLine: 0800 1111 A 24/7 service, with the motto 'You can talk to us about anything; no problem is too big or too small'.

Seeking assistance with housing:   

Call the housing helpline on 02920 570 750 or email 

The team will triage the call and determine what help is needed, such as an appointment with a homeless prevention officer, or advice around housing options.  

  • Websites: 
  • Contact Numbers: 
  • 029 2087 1071 (Advice line) 
  • 029 2053 7111 (Housing Helpline) 
  • Email: 


Early Help 

Early Help is the name given to a collection of teams that offer a range of early intervention and prevention services to support the well-being of infants, children, young people and their care givers across Cardiff 



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